Hp scanning software freezes

Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support.

Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This document is for HP and Compaq computers with Windows 7. The computer screen freezes, and the computer does not respond to input from the mouse or keyboard. Before you begin the steps in this document, check for a solution to specific symptoms:.

If a specific program is not responding , but others are, skip to the step to Uninstall software programs. If the computer locks up when coming out of sleep mode , restart the computer, adjust the power settings, and then update the BIOS.

If the computer locks up at random times or after turning on the computer, test for failing hardware components. Run the System Test from the Test Scripts section on the left. Skip any CD-write tests. If the memory, processor, or graphics adapter test fails, your computer might be overheating.

Skip to the step to Check and clean the air vents. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This error condition can be the result of the memory buffer filling up when scanning complex, high-resolution color documents. To do this, follow these steps:. Highlight the scan profile which needs to be used, click Edit Profile.

Click here to download the HP Full-feature driver. Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions. Now try scanning. Do not use the HP smart app to scan from the printer screen. I do not try to print from the printer screen, but from HP smart on my computer.

This worked just fine until about a week ago. Do you have any idea why my printer freezes when I use HP smart from my computer? In your first post, you have mentioned that the issue you are facing is while 'scanning to computer'.

Follow the steps mentioned in my previous post to resolve this issue. Click here to download and install the latest printer firmware from your computer. Click here to know different methods of updating printer firmware. Also, make sure the HP Smart app is updated or you may reinstall it. I updated the drivers as described in your first post and updated the firmware but this does not solve the problem.

Please let me describe my problem again: I use the HP Smart app on my computer. When selecting Scan, I get to the next screen to select source, paper size, ect. Then I select scan again. On my computer I get the message "scanner not found", on the display of my printer the message "scanning to computer" is shown for about a minute.

But nothing happens. I can use the printer as printer without a problem. I can also scan on the printer from my iPhone via Smart Hub without a problem. I understand you are trying to scan from the computer using the HP Smart app. Follow these steps in the order presented to resolve the issue. Step one: Disconnect and reconnect the power cord Without turning the product off, disconnect the power cord from the back of the product.

If the HP product does not turn on automatically, press the Power button. Step two: Close the scanning program Press the Ctrl, Alt, and Delete keys on your keyboard at the same time.

If you are prompted to end the task, click Yes. If you are still unable to close the program, restart your computer. Step three: Make sure that the product is online Make sure that the product is turned on and that the control panel display is on. Make sure that the HP product displays as Connected. If these steps resolved the issue , you do not need to continue troubleshooting. If these steps did not resolve the issue , continue with the steps in the Workaround section.

Workaround If you still cannot scan after performing the previous steps, try scanning using the WIA Windows Image Acquisition drivers provided by your operating system.